Refund policy

At Da-Marien, customer satisfaction is our priority. Please read our refund policy carefully.

Returns

We accept returns only if:

The product is damaged, defective, or incorrect
The request is made within 7 days of delivery
The product is unused, unopened, and in original packaging

Non-Returnable Items

Opened or used grooming products
Products damaged due to misuse
Items purchased during clearance sales

Refund Process

Once approved, refunds are processed within 5–7 business days
Refunds will be issued to the original payment method

Replacement

If your product arrives damaged or incorrect, we will provide a replacement at no extra cost.

How to Request a Refund

Email us with:

Order number

Photos/videos of the issue

Brief explanation

📧 It.damarien@gmail.com

Cancellation Policy

Orders can be cancelled before dispatch
Once shipped, cancellation is not possible